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Triage / Records

marj96

Newbie
Hey everyone,

Was made Tmu at triage with more info requested. After around 4 months of consistently phoning my GP surgery I received a call saying that they don’t have my medical record and haven’t been able to obtain it from my old surgery. This means that they will be filling in the form stating that they cannot provide the info required by Capita.

Not too sure really as to where this leaves me in regard to my application now as I presume I won’t be able to move onto the face to face medical / next part of the process before this information is handed over.

Anybody have an idea of what happens next or am I dead in the water so to speak?

Thanks in advance!
 

janner

MIA
Book Reviewer
You could try contacting your old surgery yourself and see what they say has happened to your records, you never know it might focus the brain and they'll have another look. Good luck.
 

marj96

Newbie
@dapperdunn Yes they do… as they were able to give me a copy around 6 months ago. I’ve even argued this but they were adamant they wouldn’t send it back without the paper copy of the record. Meaning that the form has gone back to Capita stating that they cannot provide the info needed for the request for information
 

janner

MIA
Book Reviewer
Go back and speak to the Practice Manager, explain your situation and see if there is any way they can help, make sure you speak to the Manager.
 

dapperdunn

War Hero
Book Reviewer
@dapperdunn Yes they do… as they were able to give me a copy around 6 months ago. I’ve even argued this but they were adamant they wouldn’t send it back without the paper copy of the record. Meaning that the form has gone back to Capita stating that they cannot provide the info needed for the request for information
Go back and speak to the Practice Manager, explain your situation and see if there is any way they can help, make sure you speak to the Manager.
Take your mother with you. Don't take no for an answer.
 

marj96

Newbie
Go back and speak to the Practice Manager, explain your situation and see if there is any way they can help, make sure you speak to the Manager.
Tried speaking to them on numerous occasions and always give the same answer. Just unsure as to where this currently leaves me really. I imagine the application will just get shelved till the relevant information can be supplied.
 

janner

MIA
Book Reviewer
Where it leaves you is that you need to talk to the Manager not one of the Monkeys. Refuse to talk to anyone else and ask for the procedure for making complaints about their apparent mis-handling of your confidential documents. Don't ring them up apart from making an appointment to speak to the Manager face to face. Good luck.
 
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