TMU !!

Ninja_Stoker

War Hero
Moderator
Nope. I wish they had cos i have a copy of everything (nothing wrong in them) so i wish i had known ....
What did your medical appointment letter say?

The AFCO medical appointment letter advises applicants to bring copies of their medical records of any declared condition on the Medical Questionnaire. Those processed under the new triage scheme should get a phonecall prior to the medical being booked, advising what is required.

Under the old scheme, we found people didn't read the letter beyond the appointment time & location. It would be useful to hear where the problems are occurring under the newly introduced medical scheme.
 

Justthetip

Badgeman
What did your medical appointment letter say?

The AFCO medical appointment letter advises applicants to bring copies of their medical records of any declared condition on the Medical Questionnaire. Those processed under the new triage scheme should get a phonecall prior to the medical being booked, advising what is required.

Under the old scheme, we found people didn't read the letter beyond the appointment time & location. It would be useful to hear where the problems are occurring under the newly introduced medical scheme.

I didn't get a letter ..... I simply got a phone call after I had done the interview .... I am now missing out on a letter as well ???
 

Lynds

Badgeman
My son didn't have a medical appointment letter either just a phone call from his Afco with a choice of dates, he's never recieved anything through the post his recruitment tests, interview and medical have all been done by phone call and then reminder texts
 

Ninja_Stoker

War Hero
Moderator
My son didn't have a medical appointment letter either just a phone call from his Afco with a choice of dates, he's never recieved anything through the post his recruitment tests, interview and medical have all been done by phone call and then reminder texts
Usually they are sent letters by email - as well as phone calls and a follow-up text reminder. Often the emails go to junk mail & get missed.
 

Lynds

Badgeman
Never recieved an email junk or otherwise, my son always checks all folders but his GP advised him to contact capita to ask about payment wich he has done this afternoon and capita say they have no requst for payment for him despite my son saying the surgery have sent it now 3 times and have asked my son to ask surgery to send request again which he has done.....so we will wait again
 

Ninja_Stoker

War Hero
Moderator
Junk mail it was ... Ffs
Not sure how we can solve this one unfortunately, it's all to do with email filters and until you know the email address of the sender & add it to known senders, this will probably keep happening. No one's fault, just a bugbear.
Never recieved an email junk or otherwise, my son always checks all folders but his GP advised him to contact capita to ask about payment wich he has done this afternoon and capita say they have no requst for payment for him despite my son saying the surgery have sent it now 3 times and have asked my son to ask surgery to send request again which he has done.....so we will wait again
A frequent occurrence unfortunately. Some email accounts automatically delete junk/spam after a few days.

The person to speak to is the practice manager at the GP surgery - the average surgery takes about 3 weeks to respond. the poor GP surgeries can take several months unless prompted. The most common excuse? We haven't received any letter -can you re-send?
 

Lynds

Badgeman
The GP surgery have sent the payment request 3 times now....once on the request of capita as they said they have not recieved anything.... The receptionist even showed me her doing it just to prove....is there anymore he can do??
 

Ninja_Stoker

War Hero
Moderator
The GP surgery have sent the payment request 3 times now....once on the request of capita as they said they have not recieved anything.... The receptionist even showed me her doing it just to prove....is there anymore he can do??
He can ask his GP surgery to send the requested information pending payment. The letter sent to the GP requests the information first, the invoice second.

Again, speak to the practice manager, not the receptionist.
 

Lynds

Badgeman
Rightly or wrongly Iv sent a very polite email to capita only to find the request had been sent by the GP and capita admitted they hadn't paid it but should have done and sent sincer humble apologies and have assured me it will be paid in the next few days and put it on a high priority list so fingers crossed
 

Ninja_Stoker

War Hero
Moderator
Fingers-crossed. You could also forward the email to your GP practice manager and request they forward the requested information pending payment.

Be aware that if the information provided is straightforward, it usually takes a couple of weeks to get a decision. In the event it is borderline, rather that take the easy route and declare the individual unfit, they will usually refer it to the Occupational Health specialist to review. This usually adds another couple of weeks. In the event the Occ Health specialist cannot make the call, it can then be forwarded to the Senior Medical Officer (Service Entries). I made an enquiry about a candidate a couple of weeks back and was advised a 6 month delay could be expected due to the backlog of medical appeals which also go through SMO(SE).

My advice, is for those in this unenviable position is that it could go either way and the condition normarily would be a bar to entry. All they are waiting for is a decision on whether or not the service is prepared to take them on risk. This being the case, applicants referred to SMO(SE) should continue their quest for employment rather than hold out for a possible knock back.

Hopefully things do not get to that stage in this particular case but forewarned is forearmed.
 

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