I have ordered a few things from different retailers in the past week. Like most of those set up for online sales, a note is emailed to you to say when it is due and for this specific one, who the carrier is - in this case Royal Mail. It suggests it will arrive on Wednesday 25th November on or after 1500. Quite quick really as it was only placed on the Monday. So far so good.
The day arrives, the time passes, evening meal has been consumed. No package. No biggie, not urgent, probably come the following day.
Around the middle of the afternoon yesterday, go to the front door and there are some letters and mailshots posted through the letterbox - along with a card saying a package needs signed for and is now on it's way back to depot which you can collect from tomorrow onwards. So at 0800 this morning, I collect my package and I make it clear I was not impressed, because not only was I in ALL DAY, I have been for virtually EIGHT MONTHS. So why did the dozy clown not knock on the door or use the doorbell - the one that is it eye level in the middle of the door?
And what is worse, the wifey offers to see if there is anything else that may be there and could be collected but looks like it is already out for delivery. It's only minutes really to get from the house to the depot but when I got back home, I checked and so far no card saying "sorry you were out".
So I will be expecting to have to visit them again tomorrow to collect that as well when they don't "deliver" it today.
And they wonder why they are losing money and reputation against the competition.