Saturday night our over packed in, The element had burnt out. So first hing this morning I phone the makers hot line number and once I got thru was told it would cost me 45GBP (plus VAT) for a new element and if I wanted on of their engineers to fit it it would be another 90GBP total 135GBP plus VAT! Then decided to phone a local electrics shop and lo and behold they had a element for the princely sum of 24GBP and when I asked about fitting it the guy said it was so easy a 3-year old could do it! So in the end the total cost was 24GBP and a bit of diesel and sweat! Where do these big companies get their prices from?