thanks Random - I will do that :thumright:Random said:GR .. have you had a browse of http://www.orangeproblems.co.uk/phpBB2/index.php
From reading similar posts to yours on the site, it looks like you may have been "upgraded" by Orange installing their own kit in your exchange instead of using the original BT equipment. This is known as local loop unbundling (LLU) it is normally done so an ISP doesn't have to pay as much to BT. (To check if you have been LLU'd ring BT and ask them).
As for getting out of your contract, that is a separate issue to them giving you a MAC code. They have to give you a MAC code within five days, however this will not stop you you owing them money if you are contractually obliged.