Today I received my Triage phone call after chasing Capita with a simple phone call on Friday.
Having heard how difficult they can be for some I didn't hold much hope with it. They stated that I would receive a phone call between 1-2pm. It was lucky I was able to leave work at 12:30 as they rang me at 12:50!
The lady on the phone was really helpful and I am struggling to see how they can be so difficult for others. She went through the whole questionnaire and I repeatedly found myself answering 'no' to all of the set questions.
The one thing standing in my way before I could be booked in for a medical was to prove that I was allergic to penicillin; something I never considered I would need proof of as last time I wasn't even queried on it. So I suppose at this point I was made TMU. The nurse told me what the next steps were (letter sent to my gp, estimated a couple of weeks turnover) but also gave me clear instructions of how to speed up the process and get past this:
- go to the doctors surgery and get proof of the allergy to penicillin
- send a scan of the document through to the nurse' email address, head the email with ATTENTION NURSES (apparently this bumps this up to the top of the list)
Within two hours I had gone down to my local doctors and got a headed paper with my allergy history, scanned it into the PC and sent it off back to the nurse.
I just received a phone call to say that I am good to go and she is satisfied to put me forward for a medical.
What I have learnt today is that if you really want to speed the process up and you really want it- take the initiative, ring up Capita yourself and keep bugging them until they give you an outcome! Oh and if you are allergic to something, get some 'proof'
Update 25/4/17
I have received an email this morning with my medical- quick turnover!