Medical Appeal; Hit a Brick Wall

I appear to have hit somewhat of a brick wall, and I'm wondering if anyone here has either been through the same thing or if anyone can just point me in the right direction.
I was told that I'd need a letter for appeal of a medical issue, which is perfectly fine so I called my local surgery and they said they felt that they couldn't comment on it and so, to request a letter from the specialist that I was under.
I phoned the specialist and they said that they couldn't write a letter for me because I wasn't under them anymore, and that I'd have to have an occupational health review from the Navy but I've never heard of anyone having to do this for an appeal?
If anyone could point me in the right direction or where I could go from here, then any suggestions would be gratefully recieved!

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