I have to agree with the previous posts. Once you log on and get used to the system, it's pretty swift.
I've made a few claims over the past couple of months and they've gone straight into the bank with very little delay.
I believe there are some glitches for some of the more specialised functions, but for the majority of users, JPA and the enquiry system seems to be going well. Also, the UPO staff in the Naval Base are doing a grand job sorting out any snags.
Looks like we did the right thing putting implementation back a few months!