JPAC Enquiry Agent in Glasgow 4.5" salvo

This is a direct copy of an E-mail that was sent round to all JPA Agents prior to this poor individual leaving his job and I thought I had it bad working in a pay office. The names have been changed to protect the guilty.

"Well folks, my time here has come to an end...

I've had just about as much as I can take of this place. Never in my puff have I worked in such a bizarre environment.

We get trained on the systems through emails! (what's that all about? no wonder none of us have a clue!)

We can't swap shifts, even though we all do the same job and have the same skills.

We can't take holidays, even though we put in for them 5 weeks in advance. We can't even speak to CST ourselves, god forbid we should distract them from their tea/coffee and finger buffet (what do they actually do?) and why we have to go through management is beyond me!

And speaking of management... How any of the supervisors got where they are is a total mystery to me! They know absolutely nothing about anything. (but then if they had the same training as me, two weeks of playing solitaire, that would explain it)

You ask ****** (anyone got a breath mint?) for assistance and all you get is either a blank look or told she's busy (once again, what does she actually do?)

You ask *** for help and you're given the most false smile I think I have ever seen, and she has no clue what you're talking about.

And ****'s just as bad!

You've got WS, now I've never seen anyone so misguidedly full of their own self importance! He thinks he's a pure stud, am I the only one that thinks he's a greasy little weasel? He's gross! He's just a total plamf. It's sad!

And then there's S**** who seems to think he's a supervisor, but is actually not! But he seems to have delusions of grandeur because his signature on his emails says "supervisor". Why this has never been picked up by higher management is a mystery, but then they're hardly the brightest bunch of people are they?

They actually seem more interested in meeting their stats than focusing on staff morale or providing a decent service to the folks that are out there fighting for our country! I've honestly never seen anything like it... we get three calls in the queue and they all start flapping and running about looking for folks to stick on the phone.

I remember one day I was in "work" because my JPA wasn't working and the calls went up to like 4 in the queue and they all started flapping their wings and put people on the phone to answer calls, just to put them back into the queue... now is it just me, or is that not the most ridiculous thing you have ever heard?

But hey, all in the name of stats eh! Who cares that we're not providing a good service to the punters, so long as management look good... tis a joke!

But hat's off to the team leaders that actually go out of their way to help us when we're stuck! Though there aren't many of you, we salute you!


I'd love to say it's been a blast, but to be honest it has been one of the worst jobs I have ever had. And I won't miss it one little bit.

Don't get me wrong, I've met some cracking people along the way. But that doesn't take away from the fact this place is soul destroying!

So, I'm off and I aint looking back... but finally before I shoot the craw...

Here's to all beautiful people (you know who you are)
Here's to all the weirdos (we know who you are)
And here's to the supervisors (karma's round the corner)

And finally... here's to pushing your staff out the door!

Cheery bee peeps, be seeing ya



War Hero
Thank goodness they've left!

Let's hope the relief spends less time back-stabbing, writing drivel and actually gets the blummin'job done.


Lantern Swinger
paddy_scribbles said:
lol - wish i could say that i found that hard to believe - BUT I DONT!!
Ditto. I've logged several calls with them over the phone, and never had a response.

I've logged several over the online system and received the same answer every time "talk to your permanent staff". Who d'you think directed me to the online system in the first place?!
This is a direct copy of an E-mail that was sent round to all JPA Agents prior to this poor individual leaving his job
Well, having used the JPAC i-support and telephone service recently, it does explain a lot.


Lantern Swinger
This is absolutely gen, and there's another one just afterwards from the supervisor saying "I hope you will give this the respect it deserves and delete it." And of course no-one did and it got bounced around the bazaars. PM me if you desperately want to see the whole thing.
I find this totally believeable and know a lot of people (incling me) who wish they had dont the same when they left the JPAC EC. I used to work in the Gosport office in the pre JPA days and loved it there.
As soon as new management took over it all went tits up.
I am still intouch with one of the team leaders in the Gosport office (who was also an old navy legacy agent, and she rang me as soon as this email went out.
I agree with everything this lad said in his email, I know the people he is referring to an would love to meet the lad and shake his hand!
The funny, but not surprising thing, about it is that after this going out, the management have turned a blind eye to it, they havent addressed the issues that he raised. The training is still awful an dthe staff turn around is as fast as ever.
I for one am glad I got out when I did. My boyf is in the navy so know how frustrating it can be when you are bounced back and forth. At the end of it all the JPAC agents are just the middle guy, they cant talk to the back offices any more than you can. Believe it or not its very frustrating for them as well (most of them anyway) that they cant help you with your issues.
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