International Call Centres

Gruff

Midshipman
Here we go, this ones close to my heart so I'd appreciate the feedback.

My bosses want to become the "Most Highly Regarded Service Company bar none".

we have:-
3 U.K. Call centres
1 Indian Call Centre
1 Malaysia Call Centre

We are a communications company that is owned by the Germans.

Our quality control for this task is run by a German outsourced market research company that also employees imigrants to call YOU the great British public and ask, "what did you think of the service you recieved today"?

All this done in broken English, with an Arabic slant on a German accent?????

who would you rather talk too is the question?

comments please? cos I'm effin baffled!!
 

Hawkeye

Lantern Swinger
Gruff said:
Here we go, this ones close to my heart so I'd appreciate the feedback.

My bosses want to become the "Most Highly Regarded Service Company bar none".

we have:-
3 U.K. Call centres
1 Indian Call Centre
1 Malaysia Call Centre

We are a communications company that is owned by the Germans.

Our quality control for this task is run by a German outsourced market research company that also employees imigrants to call YOU the great British public and ask, "what did you think of the service you recieved today"?

All this done in broken English, with an Arabic slant on a German accent?????

who would you rather talk too is the question?

comments please? cos I'm effin baffled!!
Gruff
I totally swerve any calls I get from call centres with foreign operators they are as much use as an ashtray on a motorbike.
To that extent after a recent round of un solicited calls I have registered on the TPS
http://www.tpsonline.org.uk/tps/
I now do not get any of these usless calls or double glazing salesmen etc and it keeps me happy.
 

morsehorse

Lantern Swinger
When I get an unsolicited call I answer it and then leave the phone on the table,make a cup of tea,have a shower etc.It costs them money not me,they soon get the message
MH
 

geoffg

Lantern Swinger
AOL's call centre used to be in the south of Ireland. I could listen to them girls talk all day!!
geoff(ers) :?
 

FlagWagger

GCM
Book Reviewer
Personally I do not like call centres and will by and large try and avoid using them (the noto0870 website can be quite useful here).

My most recent experience of a call centre was only yesterday when I was trying to contact my "local" HSBC branch (it was local when I was in the UK, and they retain my UK bank accounts). The call centre operator insisted that I couldn't be put through and that I had to raise my query with them, I declined - they asked for my account number and sort code so they could route my query, again I declined - when they said that they "needed" this information, I pointed out that for my security only I and my branch had a need to know. They eventually caved in and asked me a contact name within the branch and I was able to speak to a real person in the UK at the branch where my account is held!
 
HSBC call centres are in India. In an attempt to 'connect' with British clientele, each Indian operator has a display on their computer describing the weather in the part of the country they all dealing with.

A manager at my Dad's branch was called by one of these operators.
"Hello! It is a fine, sunny day in Birmingham!"
"No it's not, it's pissing it down cats and dogs."

Thinking he'd impress every other customer, the Indian man changes the weather report on his computer. Consequently, he greeted every cutomer with, "Hello! It's pissing it down cats and dogs!".

In answer to your question, i would like to speak to a British person.
 
D

Deleted 7

Guest
I've found that alot of Americans/English and such who have English as a first language get pretty annoyed when speaking to a foreigner. Call centres are not an easy place to work in, I know this yet others think it's a piece of pish!
 
I don't think anyone presumes it's easy, but it is difficult to see how someone in a country thousands of miles away can possibly understand your problem. "What would they know?" They've never used the service they are working for.

I'm all for providing opportunities in other countries, but if i ring a call centre, i'm already pissed off. And not being able to understand the operator makes me think less of the company because it takes longer to get an answer to my question.
 
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