Here we go, this ones close to my heart so I'd appreciate the feedback. My bosses want to become the "Most Highly Regarded Service Company bar none". we have:- 3 U.K. Call centres 1 Indian Call Centre 1 Malaysia Call Centre We are a communications company that is owned by the Germans. Our quality control for this task is run by a German outsourced market research company that also employees imigrants to call YOU the great British public and ask, "what did you think of the service you recieved today"? All this done in broken English, with an Arabic slant on a German accent????? who would you rather talk too is the question? comments please? cos I'm effin baffled!!