Hacked

janner

MIA
Book Reviewer
#1
Need some help folks, I logged on earlier (not to this site) and a full page came up saying that I had illegally downloaded music or pics and was being locked out of the computer until I paid a fine, its a very obvious scam.

However it is full page so gives me no access to anything/

I set up a separate account to try and do an anti virus scam with my Mcafee BT netscan but that doesn't show up on the new account

I then downloaded AVG and scanned the system but it didn't clear the problem

Any ideas gratefully received
 
#2
Ahh "Ransomware". If you are unable to access your PC how did you download AVG and run a scan?

If you have access to a PC, download HIRENS CD, boot up form that (so the local hard disk is not used) and run the AV scan from there once the AV has been updated.
 
#6
This happened to me about 18 months ago when I was just getting to grips with a new laptop.

I can't remember the exact sequence I used to cure it but it involved disconnecting from the internet, running System Restore and running a complete AV scan, (McAffe came as a freebie with the laptop), before re-connecting to the internet.

Never had a problem since then.

Good luck.
 

janner

MIA
Book Reviewer
#7
Thanks lads, hopefully all sorted, went for the restore option in the end once I managed to get to the c prompt.

Hacked through a so called Adobe update which once clicked on covered the whole screen with a demand for cash.

Thanks again for the help, just waiting for the full scan to finish
 
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