You might get an answer. When I asked for info last year, I was advised to apply formally on the form (available for download off their site) 3 months before I was due to qualify.
This I duly did and received a reply one week before the due date detailing all monies due to be paid - including that I may get a Tax Code amendment --uurgh! --- which hasn't happened so far.
Have now since received a preferred grat (a lot more than I thought I was going to get) and have since received two pension payments - comes in handy.
My hubby just got his RN pension last year on turning 60 so we went through all the contacting bit.. try contacting them using the following email address. this is the one we used to correspond with them last year.