Contract Manager - Diss


Lantern Swinger
An excellent opportunity has arisen for an experienced Contract Manager to join Wincanton working on our prestigious B&Q Kitchens Bedrooms and Bathrooms Home Delivery Contract, based in Diss.

The Purpose of the Job Role:
  • Provide effective management ensuring achievement of service level KPI’s and budgetary constraints.
  • Embed a culture of customer technicians delivering a white glove delivery experience across the site
  • Drive the “Delivering Excellence Programme” at Diss and support across the KBB network.
  • Drive development and continuous improvement of all aspects of performance & customer service.
  • Drive change to enhance the service and challenge existing processes
  • Drive quality of customer care and service, challenging the team to improve and sharing best practice.
  • Drive motivation and productivity in reporting colleagues through innovative, people focused solutions.
  • Develop colleagues through delegation and coaching ensuring a flow of talent throughout the Operation. Identify high performers and create plans for succession.

For more information on this position and details on how to apply please follow the link..