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Contract Manager - Diss

BFRS

Lantern Swinger
An excellent opportunity has arisen for an experienced Contract Manager to join Wincanton working on our prestigious B&Q Kitchens Bedrooms and Bathrooms Home Delivery Contract, based in Diss.

The Purpose of the Job Role:
  • Provide effective management ensuring achievement of service level KPI’s and budgetary constraints.
  • Embed a culture of customer technicians delivering a white glove delivery experience across the site
  • Drive the “Delivering Excellence Programme” at Diss and support across the KBB network.
  • Drive development and continuous improvement of all aspects of performance & customer service.
  • Drive change to enhance the service and challenge existing processes
  • Drive quality of customer care and service, challenging the team to improve and sharing best practice.
  • Drive motivation and productivity in reporting colleagues through innovative, people focused solutions.
  • Develop colleagues through delegation and coaching ensuring a flow of talent throughout the Operation. Identify high performers and create plans for succession.

For more information on this position and details on how to apply please follow the link.. http://www.bfrss.org.uk/home/job-seekers/vacancies/338341/ContractManager-Diss.aspx#.VZoy4flVhHw
 
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