It is not so much the accent the person at the other end has but the skill they have at doing their job and the effectiveness of the systen they are using to give you the service, there are plenty of UK call centres that are just as bad as the Indian ones. And any way if some one at the end of the phone has a thick Indian accent they are just as likely to be in Southall or Glagow etc.slim said:Nicely put PeterMaxi_77 said:Certainly no one owes any of us a living, if we can't do something that some one is prepared to pay what we want for the job, then we have no job, and no tarrif, law or trade barrier will protect us from that.
Whilst the unions and the government do bear some of the blame for the demise of our 'traditional' industries, the owners of the same industries are just as much to blame for both not investing, and trying to hide themselves from competition.
There is absolutely no point in setting yourself up in competition with some one who is happy with Â£1 an hour when you want Â£10, unless of course you can do the job 10 times better.
Having said that companies should also be wary of removing the differentiation which encourages their customers to choose them. If you outsource everything to cheap labour areas then your customers may well look at the global market rather than traditional brands. If you bank for example forces you to use India to communicate with them perhaps you in time will choose an Indian bank. Following the lowest cost labour can bring short term gains, and long term losses. It is twice as hard to recover a lost customer than it is to win a new customer.
Personally I find any strong accent difficult to understand over the phone. The Indian call centres that I have experienced do not normaly use the clearest speakers of English. As I said previously. I will stop using the services of any company using overseas call centres. I would rather pay a little more for the services that I use and keep workers in the uK employed. Than pay a little less and have to pay mor in tax increases to support the UK ex workers on benefits