Call centres in India

slim

War Hero
I don't know about the rest of the RR but I am getting more than a little pissed off with ending up at Indian call centres when ever I have a problem.
I have no issues with India or its people, but I would like to speak to a person that I am able to understand.
For this reason I have taken decided that if ever I am directed to a non UK call center I will stop any dealings I have with the companies operating this system. My latest one is Orange, I will no longer use their cellnet phone service.
We are loosing work here in the UK purely to save these multinational companies money so that they make even larger profits. At the same time we are throwing out of work decent people and making them part of the ever growing benefit society. I would be happy if someone could prove me wrong but I don't see ,it
 

Graybags

Lantern Swinger
Spooky as I'm currently working for Orange, I get to speak to India quite abit, some of them you would swear were english, but it is nice to get a customer call in and say how nice it is to speak to someone who isn't Indian
 

FlagWagger

GCM
Book Reviewer
slim said:
I don't know about the rest of the RR but I am getting more than a little pissed off with ending up at Indian call centres when ever I have a problem.
I have no issues with India or its people, but I would like to speak to a person that I am able to understand.
For this reason I have taken decided that if ever I am directed to a non UK call center I will stop any dealings I have with the companies operating this system. My latest one is Orange, I will no longer use their cellnet phone service.
We are loosing work here in the UK purely to save these multinational companies money so that they make even larger profits. At the same time we are throwing out of work decent people and making them part of the ever growing benefit society. I would be happy if someone could prove me wrong but I don't see ,it

The worst call centre experience I had was with Norwich Union. I logged a claim with NU a few years ago - the initial contact was with a UK based operation but the claim was then passed over to be "managed" from India, with engineers assessments being co-ordinated by a separate group in the UK. I tried on several occasions to inform the claims management dept of where and when I wished the repairs to my bike to be carried out but they repeatedly told me (over a two week period) that my claim hadn't been transferred yet; in desperation I tried ringing NU head office to try and find someone in the UK and found a number for the engineers dept - they took the details of the repair arrangements and promised to visit the dealer on that day. Unfortunately, they got their wires crossed and rang the dealer on the day of the repair to arrange to visit the following day - too late came the reply! "Ooops - we screwed up" was NU's response, but despite admitting their error the dealer didn't get paid for a further 3 months. Its not just call-centres that piss me off, its inefficienct systems and procedures that just don't work (unless you're an accountant!).
 

hobbit

War Hero
I would suggest that the whole of the internet community is pissed off with the current arrangements and ISPs. No doubt the recipients of our frustration do not like the situation with the user's anger at being shunted to someone in a far-away place, often impossible to understand and equally difficult to get understood. They'll live with it though as " they" have the jobs that rightly belong to the various countries condemned to use the overseas " call centres", and it's only a matter of time before they are living in the different countries and taking them over.I understand in UK this is already well advanced with pockets of the country virtually exclusive to various " commonwealth" people.
In an earlier thread I remarked about Australia being relegated to number three on the most trusted trading nations list. That was because of the Australian Wheat Board wheeling and dealing with Sadam Hussein by paying bribes to the regime to keep the contracts. Never mind that the money was also funding SH's campaign against our troops. Think about it money to those set on killing our servicemen and women. Getting to the connection with the ISPs. The two at the bottom of this list are China and India, the latter now entrusted with all of our internet and no doubt banking information. And there's more.
The process being used to overcome any initial resistance to off-shoring jobs is by handing over essential services to private control not neccessarily of the home country. This includes power, water and communications to name but a few.Thus governments in UK and Oz have no responsibility for these services and just sit back on their fat arses raking in the VAT or GST. No doubt while they are doing this lining up top jobs for when they leave politics and receiving big perks while in office, trips overseas, houses , cars whatever.
That's the way it appears to me anyway and I believe that control of the essential services should remain with the government. In Oz we have a Mexican bandit (USA) dictating to the government regarding communications, telephones and internet. This massive network ,vital to the nation, lost money recently with the share value dropping. What happened, the head honcho got a million dollar bonus. Meanwhile he allocates all the top positions to fellow Americans.
It can only be described as unreal, what the people are being subjected to. What can be done? nothing. It's gone too far now so get used to it as we are sold out by those entrusted with our welfare. Surely there has to be one almighty explosion somewhere soon but right now we are all being led like lambs to the slaughter, baaaaaaaa

:evil:
 

Scran_Bag

War Hero
hobbit said:
I would suggest that the whole of the internet community is pissed off with the current arrangements and ISPs. No doubt the recipients of our frustration do not like the situation with the user's anger at being shunted to someone in a far-away place, often impossible to understand and equally difficult to get understood. They'll live with it though as " they" have the jobs that rightly belong to the various countries condemned to use the overseas " call centres", and it's only a matter of time before they are living in the different countries and taking them over.I understand in UK this is already well advanced with pockets of the country virtually exclusive to various " commonwealth" people.
In an earlier thread I remarked about Australia being relegated to number three on the most trusted trading nations list. That was because of the Australian Wheat Board wheeling and dealing with Sadam Hussein by paying bribes to the regime to keep the contracts. Never mind that the money was also funding SH's campaign against our troops. Think about it money to those set on killing our servicemen and women. Getting to the connection with the ISPs. The two at the bottom of this list are China and India, the latter now entrusted with all of our internet and no doubt banking information. And there's more.
The process being used to overcome any initial resistance to off-shoring jobs is by handing over essential services to private control not neccessarily of the home country. This includes power, water and communications to name but a few.Thus governments in UK and Oz have no responsibility for these services and just sit back on their fat arses raking in the VAT or GST. No doubt while they are doing this lining up top jobs for when they leave politics and receiving big perks while in office, trips overseas, houses , cars whatever.
That's the way it appears to me anyway and I believe that control of the essential services should remain with the government. In Oz we have a Mexican bandit (USA) dictating to the government regarding communications, telephones and internet. This massive network ,vital to the nation, lost money recently with the share value dropping. What happened, the head honcho got a million dollar bonus. Meanwhile he allocates all the top positions to fellow Americans.
It can only be described as unreal, what the people are being subjected to. What can be done? nothing. It's gone too far now so get used to it as we are sold out by those entrusted with our welfare. Surely there has to be one almighty explosion somewhere soon but right now we are all being led like lambs to the slaughter, baaaaaaaa

:evil:

How right you are, it's not just call centres, that is the tip of the iceberg.
Here in the Midlands of the UK we have seen recently Peugeot closing it's factory in Coventry & transferring production to Eastern Europe, causing 2000 job losses, Rover closing ( for financial reasons ) & the business & tooling being bought by a Chinese Company who have restarted producing Rover Cars in China & most recently of all, HP Sauce in Birmingham being closed with several hundred job losses & production being transferred to Europe.

What has been revealed by the HP Sauce closure, is that it is owned by the Multi National Heinz. This is causing a local backlash with large slumps in the sale of all Heinz branded products.

All this "outsourcing" is done in the name of ever increasing profits., and when workers in the new production centres demand a living wage, they too will find themselves dumped on the scrap heap as the big companies move production to somewhere even cheaper yet again.
 

andym

War Hero
And the latest is the takeover of Corvus the steel manufacturer by Tata.Tata have said that the UK work force is by no means guaranteed to remain as its cheaper to make steel in India than UK.The Govt need to stop takeovers like this.its just a backdoor way of eliminating competition.
 

FlagWagger

GCM
Book Reviewer
Scran_Bag said:
How right you are, it's not just call centres, that is the tip of the iceberg.
Here in the Midlands of the UK we have seen recently Peugeot closing it's factory in Coventry & transferring production to Eastern Europe, causing 2000 job losses, Rover closing ( for financial reasons ) & the business & tooling being bought by a Chinese Company who have restarted producing Rover Cars in China & most recently of all, HP Sauce in Birmingham being closed with several hundred job losses & production being transferred to Europe.

And in the railway world GEC Metro Cammell went to Alstom, BREL in Derby went various ways, and then there is the complete run down of the old GEC Defence business that used to be thriving and is now a shadow of its former self. As a professional engineer I've had to look outside the UK's borders in order to continue my engineering career.
 

hobbit

War Hero
Although not involving " call centres " this is an example of being sold out by political slime ( spit ). Sydney with the massive flow of traffic each way during the working week needs all the outlets it can get , bridge, tunnel with the means of getting in and outof the city from the North Shore. This requires freeways and one way streets and in general organised traffic.
One such fast lane traffic flow was constructed with ( big ) money from an overseas company. The cost of the fast track to be recovered by a toll. What did the state government do, alter the whole traffic flow forcing motorists through the freeway. This ensured a fast cashway for the overseas company and stuffed up a lot of streets. Would you believe the same government was re-elected at the next eleection.

:x
 
Perhaps I am missing the point but how many of you would pay £2 for a loaf of bread when you could buy it down the road for £1.

Let me guess, "None of You"

So why do you expect businesses to pay more than they need to just to keep people in UK in jobs. The protectionist lobby are living in cloud cuckoo land.

NUtty
 

slim

War Hero
Nutty said:
Perhaps I am missing the point but how many of you would pay £2 for a loaf of bread when you could buy it down the road for £1.

Let me guess, "None of You"

So why do you expect businesses to pay more than they need to just to keep people in UK in jobs. The protectionist lobby are living in cloud cuckoo land.

NUtty

No it will be us paying the £2.00 for a loaf. Sending jobs out of the country inevitably puts people out of work and on to benefits. Who pays for these benefits? Certainly not the companies, definitely the UK tax payer.
 

hobbit

War Hero
slim said:
Nutty said:
Perhaps I am missing the point but how many of you would pay £2 for a loaf of bread when you could buy it down the road for £1.

Let me guess, "None of You"

So why do you expect businesses to pay more than they need to just to keep people in UK in jobs. The protectionist lobby are living in cloud cuckoo land.

NUtty

No it will be us paying the £2.00 for a loaf. Sending jobs out of the country inevitably puts people out of work and on to benefits. Who pays for these benefits? Certainly not the companies, definitely the UK tax payer.

Exactly the point, no work no pay so how will people be able to buy anyway. This will reduce countries of reasonable living standards to third world status. Valuable skills developed over centuries will be lost and more importantly the very soul of the nation will be destroyed as the people loose their identity and national pride. It can be seen taking place now as people desert their homelands. This is a newly evolved creature , corporate dictatorship or right wing communism, call it what you will but it is not good imho
 

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