The Navy Command Headquarters’ accommodation policy staff, who have been, and continue to, closely monitor the SFA allocations service provided by DIO Ops Accommodation as it transitions from the Housing Information Centres (HICs) to the Housing Allocations Service Centre (HASC), have asked us for feedback from Naval Service families of their recent experiences of the HASC - both good and bad. Whilst HASC telephone answering times have generally improved in recent weeks, we are still receiving reports of long waiting times and, more worryingly, reduced levels of service when compared to those delivered previously by the staff at the HICs. We would like to hear of your experiences of the HASC by email to: admin@nff.org.uk.We will ensure that your concerns and comments are passed on.